PointCare™ Complete: Proactive Managed IT
PointCare™ Complete is TSI’s all-inclusive managed IT program designed to keep your business network operating at peak performance while completely eliminating day-to-day IT stress.
Your team remains productive, backed by a dedicated Network Operations Center (NOC) and help desk technicians that detect and remediate anomalies before they impact your workflow. Operating for a single flat fee per computer user, PointCare™ aligns our success directly with your system uptime.
What Is Included in PointCare™ Complete:
Organizational IT Strategy & Security
We craft tailored long-term technology roadmaps, security baselines, and capital forecasts so your business expands without infrastructure bottlenecks.
Off-Hours OS Patching
Automated rollout of Microsoft Windows security updates, feature patches, and hotfixes scheduled once per week during off-hours to avoid disrupting workdays.
Preventative Maintenance (PM)
Similar to scheduled vehicle oil changes, technicians systematically execute rigorous PM checklists across workstations, servers, and perimeter firewalls.
Guaranteed 1-Hour Help Desk
Rapid remote and on-site issue triage. 95% of submitted tickets are solved on the first contact, eliminating repetitive downtime.
Asset & Warranty Tracking
Centralized inventory of software licenses, workstation ages, and hardware warranties with automated lifecycle renewal alerts.
Procurement Management
Direct partnerships with Dell, HP, Microsoft, SonicWALL, and Datto ensure you obtain enterprise hardware and volume licensing at the best pricing.
Business Reviews (QBRs)
Regular in-person executive consultations reviewing network health scores, threat trends, budget forecasting, and lifecycle upgrades.
Server & Network Optimization
Comprehensive virtualization tuning, switch VLAN configuration, bandwidth management, and storage hygiene checks.
Enterprise Antivirus & 24/7 RMM
Centrally managed signature updates, behavioral malware defense for Windows & Mac, and round-the-clock automated NOC surveillance.
PointProtect™: Top-Down Cybersecurity Defense
Small and mid-sized businesses represent the low-hanging fruit preferred by cybercriminals due to budget constraints and complacent defenses. PointProtect™ levels the playing field.
This practical, multi-layered cyberdefense suite integrates innovative detection technology, dark web surveillance, formal HR policy development with SymbianceHR, and continuous staff awareness training.
Breach Detection
Searches for malware already lurking inside your network. Detects unauthorized applications and suspicious behavioral anomalies.
DNS & Web Filter
Acts like guards patrolling outside the firewall. Blocks malicious domains, botnet command servers, and zero-day phishing links.
Policy Management
Enforces standardized security protocols and enables office managers to tighten access for temporary workers, guests, and BYOD devices.
Dark Web Monitoring
Continuously scans underground black markets for compromised corporate credentials, passwords, and leaked financial data.
Our 5-Step Cyberdefense Implementation Strategy
1. Management Briefing
C-Suite intelligence briefings detailing emerging threats, compliance standards (HIPAA, FTC Safeguards), financial liabilities, and risk mitigation.
2. HR Policy Development
Led in partnership with SymbianceHR to develop employee Acceptable Use Policies (AUP), incident response SOPs, and change-management protocols.
3. Security Awareness Bootcamp
Engaging multi-month training modules and simulated phishing campaigns that train employees to recognize and report social engineering attacks.
4. Cyberinsurance Review
Expert technical assistance completing insurance carrier compliance audits to ensure policy requirements are verified and claims are protected.
5. Advanced Managed Security
High-tier MDR/SIEM solutions tailored for law firms, medical practices managing Electronic Health Records (EHRs), and financial institutions.
Backup and Disaster Recovery
Catastrophic data loss from ransomware, hardware crashes, accidental file deletion, or physical disaster poses an existential threat to businesses without enterprise backup specialists.
TechSolutions combines on-premise appliances for rapid local restore with encrypted, geo-redundant cloud replication. Our systems validate backups continuously by programmatically booting snapshots in virtual sandboxes, guaranteeing zero corrupt restore images.
- Multiple Daily Snapshots: Continual data and system image capture throughout the day.
- Rapid Virtualization: Spin up virtual replacement servers in the cloud in minutes, not days.
- Geo-Redundant Centers: Fortified off-site data centers keep your files immune to local events.
- Automated Restore Drills: Routine recovery verification ensures clean bootability.
Co-Managed IT Services for In-House Teams
Engineered for businesses that have an existing IT director or internal technician, but require additional bandwidth, specialized enterprise toolsets, or senior engineering expertise without the payroll burden of new hires.
With Co-Managed IT, your in-house staff focuses on high-touch user relationships and proprietary business applications, while TechSolutions shoulders the heavy lifting of infrastructure monitoring, weekly patching, cybersecurity alerts, and Tier-2/Tier-3 help desk backup.
Your Internal IT Team
Maintains direct executive collaboration, handles internal business workflows, and manages line-of-business software.
TechSolutions, Inc.
Deploys enterprise RMM & NOC surveillance, patch automation, dark web scans, and project engineering support.
Strategic IT Consulting Across 7 Core Disciplines
TSI consultants partner with business owners, CFOs, and C-Suite leaders to optimize IT capital allocation, ensure alignment with corporate goals, and mitigate operational risk.
1. Cloud & Network Architecture
Designing secure public, private, and hybrid cloud topologies that maximize accessibility while cutting redundant on-premise hardware overhead.
2. Microsoft 365 Optimization
Certified consulting for Exchange Online migrations, Teams collaboration setups, SharePoint document structures, and Microsoft Copilot AI workflows.
3. Individual Project Execution
Turnkey delivery of fixed-scope initiatives: office relocations, firewall upgrades, server migrations, and virtualization delivered on time and on budget.
4. Business Continuity Strategy
Formulating formal Disaster Recovery Plans (DRPs) tailored to strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
5. Hardware & Software Purchasing
Vendor-agnostic procurement advisory preventing overspending and eliminating salesperson commission biases.
6. Email, Spam & Virus Filtering
Perimeter email filtering, anti-spoofing protocols (DMARC, DKIM, SPF), and multi-layered mailbox security against BEC fraud.
Frequently Asked Questions About Our Services
Everything you need to know about working with TechSolutions, Inc.
What is included in the PointCare™ Complete Managed IT program?
How does your flat-rate, per-user pricing model work?
How fast does TechSolutions respond to urgent IT tickets?
What is the difference between Managed IT and Co-Managed IT?
Ready to Modernize Your Business IT?
Contact TechSolutions today for a free IT consultation and infrastructure security review.