We're Here to Help Your Business Thrive
Whether you need immediate help with an ongoing network issue, want to audit your cybersecurity posture, or want to transition to flat-rate Managed IT, the TechSolutions team is ready to assist.
TechSolutions, Inc.
Located conveniently on Route 2 (Kirkwood Highway).
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Careers at TechSolutions, Inc.
Looking for the best and brightest. TechSolutions strongly believes that a services company is only as good as its team members.
Why Build Your Career at TSI?
We strive to hire the most highly qualified applicants for challenging and fulfilling positions. We offer competitive compensation packages, continuous paid certification training (Microsoft, CompTIA, VMware), defined advancement ladders, and an exceptional team-first culture.
- Mentorship directly from senior founders Rick Monnig and Rich Kenney
- Hands-on experience across modern cloud, security, and networking stacks
- Supportive environment with healthy work-life balance
How to Apply
We are accepting applications from qualified individuals for the position listed below. To submit your resume, please email us directly:
Important Note: Please, strictly no phone calls in reference to job opportunities.
Help Desk I Technician
Service Department (Help Desk & Network Operations) • Reports to: Help Desk Supervisor / Service Manager
General Purpose of Job:
Under minimum supervision, perform operational activities of the Service Department in the delivery of services and support for business clients across Delaware, Pennsylvania, and Maryland.
Essential Duties and Responsibilities:
- Complete assigned client tickets in a timely and efficient manner within our central RMM/PSA platform.
- Create, document, and update all work records and diagnostic notes on assigned service tickets.
- Maintain antivirus solutions to include checking alerts, cleaning infected computers, and rolling out installations.
- Ensure automated weekly patching for managed servers and workstations is executed without failure.
- Perform preventative maintenance (PM) checklists on managed network devices including servers, workstations, and firewalls.
- Monitor NOC alert folder and proactively generate remediation tickets.
- Creation and maintenance of comprehensive client network diagrams.
- Implement Active Directory account setup, offboarding checklists, password resets, and permission groups.
- Install network printers and troubleshoot complex printing environments.
- Monitor, troubleshoot, and validate server backup solutions and virtual restore tests.
- Troubleshoot network connectivity issues across both wired and wireless TCP/IP infrastructures.
- Perform initial system configuration of new workstations and server hardware.
Qualifications & Requirements:
- Experience: Requires at least 1 year of hands-on Information Technology experience.
- Education: High School Diploma or General Education Diploma (GED) required.
- Technical Skills: Proficiency in Microsoft Office suite, Windows 10/11, macOS, switch hardware, routers, and firewalls.
- Physical Demands: Frequently required to sit, stand, walk, and handle hardware components. Ability to occasionally lift and move up to 60 lbs.
- Travel: Must possess and maintain a valid driver's license, clean driving record, and reliable personal vehicle for commuting to client sites.
- On-Call Schedule: Willingness to participate in the scheduled rotating after-hours and weekend on-call support rotation.
Ready to take your IT career to the next level? Submit your resume to jobs@techsolutionsinc.com.