(302) 656-8324 5630 Kirkwood Hwy, Wilmington, DE 19808
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TechSolutions, Inc. - Managed IT Services
Established 1999 in Wilmington, DE

Who We Are & Our Service Pledge

Over 25 years of engineering excellence, 150+ combined years of IT expertise, and the #1 easiest-to-work-with Managed IT team in the Delaware Valley.

Proven Track Record

TechSolutions, Inc. by the Numbers

TechSolutions, Inc. (TSI) is a team of certified professionals with over 150 years of combined experience who have deep domain expertise in seven key IT disciplines: hardware, software, cybersecurity, business continuity, systems integration, cloud services, and networking.

We manage over 2,500 workstations and servers for more than 100 active business clients, including leading companies across the Legal, Real Estate, Construction, Healthcare, Accounting Services, and Retail sectors. In continuous operation since 1999, we have maintained a client retention rate of 98%—a testament to our technical rigor and client dedication.

To support each computer user and office manager, our technicians rely on hundreds of documented best practices and standardized checklists. Each technician completes hundreds of hours of advanced training and product education each year. We team up with over 30 leading technology partners to deliver robust, predictable IT management.

The TSI Flat-Fee Guarantee

TSI offers all of this for 1 simple flat fee per computer user through 1 easy-to-understand agreement—making us the #1 "easiest-to-work-with" IT support company in the region.

150+
Collective Staff Years
95%
1st-Contact Resolution
Get a Flat-Rate Quote
Executive Leadership

Meet the Founders of TechSolutions

Founded in 1999 by two seasoned technologists with extensive technical and business acumen.

Rick Monnig and Rich Kenney, Co-Founders of TechSolutions, Inc.

Rick Monnig

President & Co-Founder

Rick Monnig is responsible for the overall operations, financial governance, and strategic direction of TechSolutions. He is a hands-on leader actively involved in day-to-day operations, consulting with clients, collaborating with over 30 technology partners, and maintaining internal infrastructure systems.

With over two decades of direct client-facing consulting experience, Rick educates, mentors, and supports TSI's engineering staff to ensure top-tier service delivery across all client networks.

  • Education: B.S. in Business Administration from the University of Delaware; Graduate of Alexis I. duPont High School.
  • Certifications: Microsoft Certified Systems Engineer (MCSE), Novell Engineer; Sales certifications from Citrix, Symantec, Dell, Microsoft, and VMware.
  • Personal Interests: Avid football fan, outdoor enthusiast in the Poconos, and traveling with his wife and two children.

Rich Kenney

Vice-President & Co-Founder

As Vice-President and Co-Founder, Rich Kenney shares executive responsibility for company operations and guides business recommendations regarding client IT investments. Respected in the Delaware business community as a practical, plain-spoken consultant, Rich specializes in translating complex technical concepts into clear business terms without jargon.

He got his start in IT as a certified technical instructor for Novell, Microsoft, and CompTIA, before serving four years as Network Administrator at a prominent Wilmington law firm.

  • Education: B.S. in Mechanical Engineering from North Carolina State University; Graduate of Thomas McKean High School.
  • Certifications: Novell & Microsoft Engineer credentials; technical certifications from VMware, Dell, and CompTIA; sales certifications from Dell, Microsoft, VMware, and Citrix.
  • Personal Interests: Zealous NC State Wolfpack supporter, competitive volleyball player, adult scouting leader, and active "band dad" in his kids' marching band.
Industry Evolution

The Evolution of TechSolutions

Evolving into the quiet leader of Delaware’s IT support service community.

The Past

Break-Fix Computer Repair

In the early 2000s, businesses called a repair vendor only when a server crashed or a workstation broke. This reactive model suffered from an inherent conflict of interest: the IT provider profited when things broke, while the business suffered catastrophic downtime, delayed deadlines, and unpredictable hourly repair invoices.

The Present

Proactive Managed IT Services

TechSolutions pioneered the regional transition to proactive remote monitoring and management (RMM). By actively managing devices 24/7/365, performing scheduled weekly patching, and implementing multi-layered cybersecurity, we eliminate problems before disruption occurs—aligning our incentives with your uptime.

Operational Factor Legacy Break-Fix Model TechSolutions Managed IT (PointCare™)
Support Philosophy Reactive (Waits for systems to fail) Proactive (24/7 monitoring prevents failure)
Financial Model Unpredictable hourly billing + repair fees Predictable flat monthly fee per computer user
Response Time Uncommitted (Hours to days) Strict 1-Hour SLA Guarantee (95% 1st-contact fix)
Security Posture Basic off-the-shelf antivirus, manual updates PointProtect™ multi-layered cyberdefense & dark web scans
Data Protection Unmonitored external drives, sporadic testing Automated daily snapshots + cloud sandbox virtualization
Executive Guidance Zero strategic advice Regular in-person Business Review Meetings (QBRs)
Our Formal Commitment

The Seven-Point “Easy to Work With” Pledge

For over 20 years, TechSolutions has given clients a better way to manage IT. We promise to be the easiest and most dependable technology firm you have ever worked with.

1

Proactive Problem Prevention

We proactively prevent issues before disruption occurs by executing automated preventative maintenance routines and real-time alerts through our PointCare™ Program.

2

Rapid Response Promise

We respond quickly when an issue arises and work fast to resolve it the first time. We maintain a verified 95% first-contact issue resolution rate.

3

Plain Business Terms

We communicate in plain business language, keeping explanations clear and actionable. We help you understand your options and give you straight answers every time.

4

Right-Fit Alignment

We discuss options transparently so you have the right Managed IT Services plan for your business at every stage of organizational growth.

5

Transparent Invoicing

We eliminate technical jargon so your monthly invoices match our upfront proposals and signed agreements exactly, with zero hidden fees.

6

Ongoing Client Education

We share continuous security alerts, technology tips, monthly newsletters, and best practices to safeguard and empower your staff.

7

Passionate Client Advocacy

We work with passion and relentless determination to help your business grow and succeed. Operating as your invested strategic partner is what we do!

“We promise to be the easiest IT firm you have ever worked with! Contact us to learn more about a very different approach to IT Services.”

— Rich Kenney, Vice-President and Co-Founder, TechSolutions, Inc.

Experience the TechSolutions Difference

Schedule a conversation with Rick Monnig or Rich Kenney and discover how effortless IT management can be.

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